Privacy Policy
Last Updated: June 14, 2025
Cuba Export Solutions (“we,” “our,” or “us”) is committed to protecting the privacy and security of your personal information. This Privacy Policy describes how we collect, use, disclose, and protect the information we gather from visitors to our website, clients utilizing our services, and partners involved in the Puente Empresarial Model (PEM).
By using our website or services, you agree to the terms of this Privacy Policy.
- Information We Collect
We collect various types of information to provide and improve our services, including:
- Personal Identification Information: Name, email address, phone number, company name, job title, and mailing address when you inquire about our services, register for an account, or engage with us.
- Business Information: Details related to your export needs, product information, financial details necessary for transactions, and other information relevant to facilitating trade between the US and Cuba.
- Communication Data: Information you provide when communicating with us via email, phone, contact forms, or other channels.
- Technical Data: Information automatically collected when you visit our website, such as your IP address, browser type, operating system, referring URLs, access times, and pages viewed. This helps us understand how our website is used and to improve its functionality.
- Cookies and Tracking Technologies: We may use cookies and similar tracking technologies to enhance your experience on our website, analyze trends, administer the website, track users’ movements around the website, and gather demographic information about our user base as a whole.
- How We Use Your Information
We use the collected information for the following purposes:
- To Provide and Manage Services: To process your inquiries, facilitate export solutions, manage logistics, provide market entry guidance, and identify suitable partners (including those within the PEM framework).
- To Communicate with You: To respond to your questions, send service-related notifications, updates on trade regulations, and marketing communications (with your consent, where required).
- To Improve Our Website and Services: To analyze website usage, troubleshoot issues, develop new features, and enhance user experience.
- For Legal and Regulatory Compliance: To adhere to applicable US and Cuban trade regulations, anti-money laundering laws, and other legal obligations. This includes assisting with export license applications and due diligence processes.
- For Security: To protect against fraud, unauthorized transactions, claims, and other liabilities, and to manage risk exposure and for identity verification.
- To Support the Puente Empresarial Model (PEM): To connect US businesses with Cuban MIPYMES and self-employed workers, providing support for educational programs, mentorship, and resource provision as outlined by the PEM.
- How We Share Your Information
We may share your information with third parties in the following circumstances:
- Service Providers: We may share your information with trusted third-party service providers who perform functions on our behalf, such as shipping companies, customs brokers, IT support, payment processors, and marketing services. These providers are obligated to protect your information and use it only for the purposes for which we disclose it to them.
- Legal Compliance and Protection: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court order or government agency request), or when we believe disclosure is necessary to protect our rights, prevent fraud, protect your safety or the safety of others.
- Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.
- With Your Consent: We may share your information with other third parties when we have your explicit consent to do so.
- Partners for PEM: As part of facilitating the Puente Empresarial Model, we may share relevant business information (not personal contact details without explicit consent) between US businesses and potential Cuban MIPYMES or self-employed partners to foster collaborations.
We do not sell or rent your personal information to third parties for their marketing purposes.
- Data Security
We implement reasonable technical, administrative, and physical security measures designed to protect your personal information from unauthorized access, use, alteration, and disclosure. However, no method of transmission over the internet or method of electronic storage is 100% secure. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
- Your Data Protection Rights
Depending on your jurisdiction, you may have the following rights regarding your personal information:
- Access: The right to request access to the personal information we hold about you.
- Rectification: The right to request correction of inaccurate or incomplete personal information.
- Erasure (Right to be Forgotten): The right to request the deletion of your personal information, subject to certain legal exceptions.
- Restriction of Processing: The right to request that we restrict the processing of your personal information under certain conditions.
- Portability: The right to receive your personal information in a structured, commonly used, and machine-readable format.
- Object: The right to object to the processing of your personal information under certain circumstances.
To exercise any of these rights, please contact us using the information provided in the “Contact Us” section below. We may need to verify your identity before fulfilling your request.
- Third-Party Links
Our website may contain links to third-party websites. Please note that we are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.
- Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post any changes on this page and update the “Last Updated” date. We encourage you to review this Privacy Policy periodically.
- Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:
Email: privacy@cubaexportsolutions.com
Phone: (443) 800-3111
Mailing Address:
Cuba Export Solutions, LLC
[3810 E Northern Parkway]
[Baltimore, Md, 21206]
[USA]